Terms of Use

Welcome to Mace Ai. These Terms of Use govern your access to and use of the Mace Ai website at mace.ai, our products and services, and any related applications, tools, or platforms (collectively, the “Services”). By accessing or using our Services, you agree to be bound by these Terms. If you do not agree, do not access or use our Services.

1. Definitions

“Mace Ai,” “we,” “us,” or “our” refers to Mace Ai. “You” or “User” refers to any individual or entity accessing or using our Services. “Services” includes our website, Fisher platform, Private Model research, and any other products we offer. “Content” refers to any materials you submit to or through our Services. “Fisher Findings” refers to vulnerability reports and test results generated by the Fisher platform.

2. Eligibility and Authority

2.1 Eligibility

You must be at least 18 years of age and legally capable of entering into binding contracts. If accessing on behalf of an organization, you represent that you are authorized to bind that organization.

2.2 Accurate Information

You agree to provide accurate, current, and complete information when creating an account or communicating with us. You are responsible for maintaining account credential confidentiality and for all activities under your account.

3. Use of Services

3.1 Permitted Use

You may use our Services for lawful business purposes, including requesting Fisher engagements, deploying products under a valid agreement, accessing reports and dashboards, and communicating with Mace Ai.

3.2 Prohibited Conduct

You agree not to: use Services for unlawful purposes; attempt unauthorized access to our systems; reverse engineer our software; remove proprietary notices; develop competing products using our Services; transmit malware; scrape data from our Site; interfere with Service performance; or violate applicable law or third-party rights.

3.3 Fisher-Specific Terms

Authorization Required: You must only test agents and systems you own or have explicit written authorization to test. Mace Ai is not liable for unauthorized testing. Fisher Finds, Does Not Fix: Fisher discovers and validates vulnerabilities; it does not automatically remediate unless Defender Loop is engaged. No Warranty of Completeness: Fisher identifies vulnerabilities based on its current knowledge graph. New or novel attack vectors may not be detected. A clean report does not guarantee security. Responsible Disclosure: You agree not to publicly disclose vulnerabilities affecting third-party systems without the system owner’s consent.

3.4 Acceptable Use of AI Agents

When using Private Model research or other agent-related services: you are responsible for configuring permissions and policies appropriately; you must not configure agents to perform unlawful actions; you remain responsible for all actions taken by agents on your behalf; and you must implement appropriate human oversight for consequential actions.

4. Your Content and Data

4.1 Ownership

You retain ownership of all Content you submit. Mace Ai does not claim ownership of your Content, policies, code, test configurations, or Fisher Findings.

4.2 License to Mace Ai

By submitting Content, you grant Mace Ai a non-exclusive, worldwide, royalty-free license to use, process, copy, transmit, and display your Content solely as necessary to provide the Services and improve our products. We will not use your Content to train models for third parties or benefit your competitors.

4.3 Data Security

Mace Ai implements industry-standard security measures as described in our Privacy Policy. You are responsible for securing your API keys, credentials, and account access.

4.4 Data Retention

Content is retained per our Privacy Policy. Upon account closure, Content is deleted within 90 days, subject to legal retention obligations.

4.5 Fisher Knowledge Graph

Fisher testing results may be incorporated into the knowledge graph in anonymized, de-identified form. No customer-specific data is shared. By using Fisher, you consent to this aggregation.

5. Intellectual Property

5.1 Mace Ai Proprietary Rights

The Services, including all software, algorithms, models, knowledge graphs, reports, designs, and documentation, are proprietary property of Mace Ai, protected by U.S. and international intellectual property laws.

5.2 Open Source Components

Certain components may be distributed under open source licenses. Where applicable, open source license terms govern those components.

5.3 Fisher Findings

Fisher Findings are for your internal use. You may share with auditors, regulators, and internal stakeholders for compliance. You may not resell or publicly publish Findings without Mace Ai’s prior written consent.

5.4 Trademarks

Mace Ai, Deep Model Trust, Fisher, and Private Model are trademarks of Mace Ai.

6. Engagements and Fees

6.1 Engagements

Specific services are delivered under separate engagement agreements or statements of work. In case of conflict, the engagement agreement governs.

6.2 Fees

Fees are described in your engagement agreement or order form. Fees are due within 30 days of invoice. Unpaid accounts may be suspended after 60 days.

6.3 Refunds

Refund terms are governed by your engagement agreement. Agent Assurance Assessments are non-refundable once testing has commenced.

7. Disclaimers

7.1 No Warranty

THE SERVICES ARE PROVIDED “AS IS” AND “AS AVAILABLE” WITHOUT WARRANTIES OF ANY KIND. MACE AI DISCLAIMS ALL IMPLIED WARRANTIES OF MERCHANTABILITY, FITNESS FOR A PARTICULAR PURPOSE, AND NON-INFRINGEMENT.

7.2 No Guarantee of Security

No security testing can identify all vulnerabilities. A Fisher assessment does not guarantee that your systems are secure or will remain secure. Security is an ongoing process.

7.3 Not Legal Advice

Compliance mappings and remediation guidance are informational only and do not constitute legal, regulatory, or professional advice.

7.4 Third-Party Services

Our Services may integrate with third-party tools. Mace Ai is not responsible for third-party availability, accuracy, or security.

8. Limitation of Liability

8.1 General Limitation

IN NO EVENT SHALL MACE AI CORP BE LIABLE FOR INDIRECT, INCIDENTAL, SPECIAL, CONSEQUENTIAL, OR PUNITIVE DAMAGES, OR LOSS OF PROFITS, DATA, OR BUSINESS OPPORTUNITY ARISING FROM USE OF THE SERVICES.

8.2 Liability Cap

MACE AI’S TOTAL AGGREGATE LIABILITY SHALL NOT EXCEED THE AMOUNT PAID FOR SERVICES IN THE 12 MONTHS PRECEDING THE CLAIM.

8.3 Exclusions

Some jurisdictions do not allow certain damage exclusions. Limitations apply to the fullest extent permitted by law.

9. Indemnification

You agree to indemnify and hold harmless Mace Ai from claims arising from: your violation of these Terms or applicable law; your use of Fisher to test systems you do not own or are not authorized to test; actions by your agents that harm third parties; and any breach of your representations under these Terms.

10. Confidentiality

If you and Mace Ai have an NDA, that agreement governs. Otherwise, both parties agree to maintain confidentiality of non-public information shared during an engagement, including Fisher Findings, pricing, and technical details.

11. Account Suspension and Termination

11.1 By You

You may terminate your account at any time. You remain responsible for fees through the date of termination.

11.2 By Mace Ai

We may suspend or terminate access immediately if you violate these Terms, pose a security risk, are required by law, or your account remains unpaid for 60+ days.

11.3 Effect

Upon termination, your right to use Services ceases. Content is deleted within 90 days, subject to legal obligations. IP, disclaimer, liability, and indemnification provisions survive.

12. Governing Law and Dispute Resolution

12.1 Governing Law

These Terms are governed by Delaware law, without regard to conflict of law principles.

12.2 Dispute Resolution

Disputes are first addressed through good-faith negotiations. If unresolved within 60 days, they are submitted to binding arbitration by the AAA in Wilmington, Delaware.

12.3 Class Action Waiver

Proceedings must be brought individually. Class actions are waived.

13. Miscellaneous

These Terms, together with engagement agreements and the Privacy Policy, constitute the entire agreement. We may modify these Terms from time to time; continued use constitutes acceptance. You may not assign without consent. Provisions are severable. No waiver. Force majeure applies.

14. Contact Us

If you have questions regarding these Terms please email info@mace.ai.

Mace Ai
Attn: Legal
2950 NE 7th Ave.
Miami, FL 33137